Impact of Medical Practitioners’ Emotional Intelligence on their Effect on Job Performance

Authors

  • Wilayat Shah Business school, Hohai University Nanjing China Author
  • Chen Junfei Business school, Hohai University Nanjing China Author
  • Sohail Khan Abasyn University Islamabad Pakistan Author
  • Muhammad Subhan Islamia College University of Peshawar, Pakistan Author
  • Zia ur Rehman Abasyn University Islamabad, Pakistan Author
  • Atta Ur Rahman Bacha Khan University Charsadda, KPK, Pakistan Author
  • Muhammad Dawood Jan Bacha Khan University Charsadda, KPK, Pakistan Author

DOI:

https://doi.org/10.61506/01.00106

Keywords:

Job performance, task performance, emotional intelligence, Contextual performance

Abstract

It is believed that the emotional intelligence can significantly affect the job performance dimension to include task performance and contextual performance of doctor’s work in hospitals. This paper uses the quantitative and deductive approach to establish the relationship between above-mentioned factors for medical practitioners by a cross-sectional method by including suitable number of medical doctors in the selected area for meaningful results. The data collected in form of questionnaire is analyzed and a positive relation is found between emotional intelligence and job performance after correlation analysis. Emotional intelligence is found to significantly impact medical practitioners’ job, task and contextual performances, the latter two being strongly affected. The reliability test for suitability of the dataset reveals that the results can be applied to larger population. The regression analysis indicates that there is significant and positive relationship between the factors of emotional and job performance.

References

Abebe, D. W., & Singh, D. P. (2023). The Relationship between Emotional Intelligence, Job Satisfaction, and Job Performance: Empirical Evidence from Public Higher Education Institutions. European Journal of Business and Management Research, 8(3), 45-52.

Al‐Ahmadi, H. (2009). Factors affecting performance of hospital nurses in Riyadh Region, Saudi Arabia. International journal of health care quality assurance.

Al Ali, O. E., Garner, I., & Magadley, W. (2012). An exploration of the relationship between emotional intelligence and job performance in police organizations. Journal of police and Criminal Psychology, 27, 1-8.

Alheet, A. F., & Hamdan, Y. (2021). Exploring the relationship between emotional intelligence and job performance: A study of Jordanian retail industry. International Journal of Entrepreneurship, 25(3), 1-16.

Ali, J., Soukaina, K., Shah, W., Khan, S., Khan, Z. U., & Tahira, Y. (2022). The impact of capital structure on dividend policy: Evidence from Pakistan. Journal of Public Value and Administrative Insight, 5(1), 141-152.

Ali, J., Tahira, Y., Amir, M., Ullah, F., Tahir, M., Shah, W., . . . Tariq, S. (2022). Leverage, ownership structure and firm performance. Journal of Financial Risk Management, 11(1), 41-65.

Alonazi, W. B. (2020). The impact of emotional intelligence on job performance during COVID-19 crisis: A cross-sectional analysis. Psychology Research and Behavior Management, 749-757.

Alshammari, F., Pasay-An, E., Gonzales, F., & Torres, S. (2020). Emotional intelligence and authentic leadership among Saudi nursing leaders in the Kingdom of Saudi Arabia. Journal of Professional Nursing, 36(6), 503-509.

Bayighomog, S. W., & Arasli, H. (2022). Reviving employees’ essence of hospitality through spiritual wellbeing, spiritual leadership, and emotional intelligence. Tourism Management, 89, 104406.

Codier, E., & Codier, D. (2015). Do emergency nurses have enough emotional intelligence? Emergency Nurse, 23(3).

Ealias, A., & George, J. (2012). Emotional intelligence and job satisfaction: A correlational study. Research journal of commerce and behavioral science, 1(4).

Hwang, W. J., & Park, E. H. (2022). Developing a structural equation model from Grandey's emotional regulation model to measure nurses' emotional labor, job satisfaction, and job performance. Applied Nursing Research, 64, 151557.

Jamil, M. N., & Rasheed, A. (2023). Financial stability, innovation and green development. Journal on Innovation and Sustainability RISUS, 14(4), 89-111.

JAMIL, M. N., RASHEED, D. A., & MUKHTAR, Z. (2023). Role Of External Finance And Innovation In Achieving Eco-Efficiency And Sustainable Development Goals. Bulletin of Business and Economics (BBE), 12(2), 339-355.

Jimoh, Y. A., Olayide, R., & Saheed, O. (2012). Influence of Leadership Styles and Emotional Intelligence on Job Performance of Local Government Workers in Osun State, Nigeria. Journal of alternative perspectives in the social sciences, 3(4).

Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., De Vet, H. C., & Van Der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of occupational and environmental medicine, 856-866.

Lonbani, M., Morimoto, S., Jonathan, J., Khanal, P., & Sharma, S. (2023). Emotional Intelligence of Teachers in Higher Education: Stress Coping Strategies, Social Self-efficacy, and Decision-Making Styles. Paper presented at the International Conference on Interactive Collaborative Robotics.

Lu, T.-P., & Chen, J. (2023). The effects of teacher’s emotional intelligence on team-member exchange and job performance: the moderating role of teacher seniority. Current Psychology, 1-14.

Mohamad, M., & Jais, J. (2016). Emotional intelligence and job performance: A study among Malaysian teachers. Procedia Economics and Finance, 35, 674-682.

Moradian, S. T., Movahedi, M., Rad, M. G., & Saeid, Y. (2022). Emotional intelligence of nurses caring for COVID-19 patients: A cross-sectional study. Archives of Psychiatric Nursing, 36, 24-27.

Nadeem, S. R. (2020). Does Emotional Intelligence Matters? The study of Emotional intelligence and its implications on Job Satisfaction, Job Performance and Work Engagement of Employees in Pakistan. Middle East Journal of Applied Science & Technology (MEJAST), 3(2), 35-48.

Nasir, S. Z., Bamber, D., & Mahmood, N. (2023). A perceptual study of relationship between emotional intelligence and job performance among higher education sector employees in Saudi Arabia. Journal of Organizational Effectiveness: People and Performance, 10(1), 60-76.

Northington, S. T. (2012). Teacher education programs' development of preservice teachers for instruction of students with disabilities: Capella University.

O'Boyle Jr, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta‐analysis. Journal of Organizational Behavior, 32(5), 788-818.

Obiunu, J. J., & Yalaju, J. O. (2020). Influence of emotional intelligence, interpersonal communication and job satisfaction on the job performance of staff in Chevron Nigeria limited, warri, Delta state Nigeria. Academic Journal of Interdisciplinary Studies, 9(4), 160-167.

Othman, A. K., & Muhsin, S. F. H. S. (2020). The influence of emotional intelligence on job performance of frontline service employees: The moderating role of service types. Advances in Business Research International Journal, 6(1), 70-87.

Sareena Umma, M., & Dhivya, V. (2020). Impact of emotional intelligence on job performance of academic heads with special reference to state universities in eastern province of Sri Lanka.

Shahhosseini, M., Silong, A. D., Ismaill, I. A., & Uli, J. N. (2012). The role of emotional intelligence on job performance. International Journal of Business and Social Science, 3(21).

Shahhosseini, M., & Silongb, A. D. (2015). The relationship between emotional intelligence and job performance of bank managers. J. Appl. Environ. Biol. Sci, 5(11S), 943-948.

Shinwari, M. N., Iqbal, H., Yasir, W., Akbar, S., Andleeb, I., & Jamil, M. N. (2023). Exploring The Nexus Between Emotional Intelligent And Academic Engagement Of University Students. Journal of Positive School Psychology, 1762-1772.

Shooshtarian, Z., Ameli, F., & Amini Lari, M. (2013). The effect of labor's emotional intelligence on their job satisfaction, job performance and commitment. Iranian Journal of management studies, 6(1), 27-43.

Sony, M., & Mekoth, N. (2016). The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance. Journal of Retailing and Consumer Services, 30, 20-32.

Taboli, H., Ahmadipanah, M., Jalilian, O., Hasani, S. R., Jalilian, H., Jalilian, H., & Tung-HsingChiang, S. (2013). Job satisfaction as a mediator in relationship between emotional intelligence, organizational commitment in employees’ Kerman universities. Life Science Journal, 10(1), 1-10.

Wang, C.-Y., Lin, Y.-K., Chen, I.-H., Wang, C.-S., Peters, K., & Lin, S.-H. (2023). Mediating effect of job performance between emotional intelligence and turnover intentions among hospital nurses during the COVID-19 pandemic: A path analysis. Collegian, 30(2), 247-253.

Yan, Z., Dato Mansor, Z., & Choo, W. C. (2023). Antecedents of proactive customer service performance in hospitality: a meta-analysis. Journal of Hospitality Marketing & Management, 32(4), 505-529.

Zhang, S. X., Chen, J., Afshar Jahanshahi, A., Alvarez-Risco, A., Dai, H., Li, J., & Patty-Tito, R. M. (2021). Succumbing to the COVID-19 pandemic—healthcare workers not satisfied and intend to leave their jobs. International journal of mental health and addiction, 1-10.

Downloads

Published

2023-12-25

Issue

Section

Articles

How to Cite

Shah, W. ., Junfei, C. ., Khan, S. ., Subhan, M. ., Rehman, Z. ur ., Rahman, A. U. ., & Jan, M. D. . (2023). Impact of Medical Practitioners’ Emotional Intelligence on their Effect on Job Performance. Bulletin of Business and Economics (BBE), 12(4), 223-230. https://doi.org/10.61506/01.00106

Similar Articles

1-10 of 143

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)