STUDENTS AND THEIR UNIVERSITIES: ROLE OF PERCEIVED MARKET ORIENTATION ON UNIVERSITY REPUTATION

Authors

  • IRSHAD HUSSAIN SARKI Department of Business Administration, Sukkur IBA University, Pakistan Author
  • SARWAR MEHMOOD AZHAR Professor, Department of Business Administration, Sukkur IBA University, Pakistan Author
  • NIAZ AHMED BHUTTO Professor, Department of Business Administration, Sukkur IBA University, Pakistan Author

DOI:

https://doi.org/10.61506/01.00336

Keywords:

Perceived market orientation, Perceived quality, university reputation, structural equation modelling

Abstract

The current study analyze the impact of perceived market orientation on university reputation via mediation of perceived quality of the university. Data for this study is collected from the students of business departments by using multi- time survey (sample n = 347). Structural equation modelling using AMOS was used to test the hypothesized relationships of the study. The results demonstrated that perceived market orientation (PMO) has significant influence on the reputation of the university. Furthermore, perceived quality mediated the relationship statistically significant between PMO and university reputation.

References

Aggarwal Sharma, A., Rao, V., & Popli, S. (2013a). Measuring consumer-based brand equity for Indian business schools. Journal of Marketing for Higher Education, 23(2), 175-203.

Aggarwal Sharma, A., Rao, V. R., & Popli, S. (2013b). Measuring consumer-based brand equity for Indian business schools. Journal of Marketing for Higher Education, 23(2), 175-203. DOI: https://doi.org/10.1080/08841241.2013.866609

Arboleda, A. M., & Alonso, J. C. (2017). Students' Emotional Experience at the University: An Alternative Approach to Understanding Students as Consumers. Services Marketing Quarterly, 38(3), 129-141. DOI: https://doi.org/10.1080/15332969.2017.1325642

Arshad, I., Zahid, H., Umer, S., Khan, S. Y., Sarki, I. H., & Yaseen, M. N. (2021). Academic Dishonesty among Higher Education Students in Pakistan. Elementary Education Online, 20(5), 5334-5345.

Azham, N. A. A., & Ahmad, T. A. H. D. T. (2020). Brand reputation management and brand experience towards reputation of Malaysian polytechnics. Jurnal Intelek, 15(1), 98-106. DOI: https://doi.org/10.24191/ji.v15i1.272

Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning orientation on organizational performance. Journal of the academy of marketing science, 27(4), 411-427. DOI: https://doi.org/10.1177/0092070399274002

Camarero, C., Garrido-Samaniego, M. J., & Vicente, E. (2012). Determinants of brand equity in cultural organizations: the case of an art exhibition. The Service Industries Journal, 32(9), 1527-1549. DOI: https://doi.org/10.1080/02642069.2011.567414

Carroll, B. A., & Ahuvia, A. C. (2006). Some antecedents and outcomes of brand love. Marketing letters, 17(2), 79-89. DOI: https://doi.org/10.1007/s11002-006-4219-2

Casidy, R. (2013a). The role of brand orientation in the higher education sector: a student-perceived paradigm. Asia Pacific Journal of Marketing and Logistics.

Casidy, R. (2013b). The role of brand orientation in the higher education sector: a student-perceived paradigm. Asia Pacific Journal of Marketing and Logistics, 25(5), 803-820. DOI: https://doi.org/10.1108/APJML-06-2013-0069

Casidy, R. (2014). Linking brand orientation with service quality, satisfaction, and positive word-of-mouth: Evidence from the higher education sector. Journal of Nonprofit Public Sector Marketing, 26(2), 142-161.

Casidy, R. (2014a). Linking brand orientation with service quality, satisfaction, and positive word-of-mouth: Evidence from the higher education sector. Journal of Nonprofit & Public Sector Marketing, 26(2), 142-161. DOI: https://doi.org/10.1080/10495142.2014.901004

Casidy, R. (2014b). The role of perceived market orientation in the higher education sector. Australasian Marketing Journal (AMJ), 22(2), 155-163.

Casidy, R. (2014c). The role of perceived market orientation in the higher education sector. Australasian Marketing Journal, 22(2), 155-163. DOI: https://doi.org/10.1016/j.ausmj.2014.02.001

Cubillo-Pinilla, J. M., Zuniga, J., Losantos, I. S., & Sanchez, J. (2009). Factors influencing international students’ evaluations of higher education programs. The Journal of American Academy of Business, 15(1), 270-278.

Day, G. S. (1976). A two-dimensional concept of brand loyalty Mathematical Models in Marketing (pp. 89-89): Springer. DOI: https://doi.org/10.1007/978-3-642-51565-1_26

Dubois, B., & Czellar, S. (2002). Prestige brands or luxury brands? An exploratory inquiry on consumer perceptions.

Effah, E. A. (2017). Assessing the applicability of student-based brand equity constructs in university institution preference in Ghana. London Metropolitan University.

Elliott, K., & Healy, M. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11.

Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of marketing for higher education, 10(4), 1-11. DOI: https://doi.org/10.1300/J050v10n04_01

Erisher, W., Obert, H. H., & Frank, G. (2014). Brand reputation management within the higher education sector: A review of the literature on higher education brand reputation management. International Research Journal of Marketing, 2(1), 1-27. DOI: https://doi.org/10.12966/irjm.02.01.2014

Flavián, C., & Lozano, J. (2007). Market orientation of Spanish public universities: A suitable response to the growing competition. Journal of Marketing for Higher Education, 17(1), 91-116. DOI: https://doi.org/10.1300/J050v17n01_07

Ghobehei, M., Sadeghvaziri, F., Ebrahimi, E., & Bakeshloo, K. A. (2019). The effects of perceived brand orientation and perceived service quality in the higher education sector. Eurasian Business Review, 9(3), 347-365. DOI: https://doi.org/10.1007/s40821-018-00115-4

Girard, T., & Pinar, M. (2020). An empirical study of the dynamic relationships between the core and supporting brand equity dimensions in higher education. Journal of Applied Research in Higher Education. DOI: https://doi.org/10.1108/JARHE-04-2020-0097

Green, D. (2014). What is quality in higher education?

Greenley, G. E. (1995). Market orientation and company performance: empirical evidence from UK companies. British journal of management, 6(1), 1-13. DOI: https://doi.org/10.1111/j.1467-8551.1995.tb00082.x

Haque, R., Bhutto, N. A., Sarki, I. H., & Channa, K. A. (2016). The Interaction effect of Psychological Contract Breach on the relation between Psychological Capital, Work Engagement and Burnout. Sukkur IBA Journal of Management and Business, 3(2), 61-77. DOI: https://doi.org/10.30537/sijmb.v3i2.99

Hawawini, G. (2005). The future of business schools. Journal of Management Development, 24(9), 770-782. DOI: https://doi.org/10.1108/02621710510621286

Hazelkorn, E. (2011). Rankings and the Reshaping of Higher Education: the Battle for World Wide Excellence. DOI: https://doi.org/10.1057/9780230306394

Hemsley-Brown, J., Melewar, T., Nguyen, B., & Wilson, E. J. (2016). Exploring brand identity, meaning, image, and reputation (BIMIR) in higher education: A special section: Elsevier. DOI: https://doi.org/10.1016/j.jbusres.2016.01.016

Ismail, A. R., & Spinelli, G. (2012). Effects of brand love, personality and image on word of mouth: The case of fashion brands among young consumers. Journal of Fashion Marketing and Management, 16(4), 386-398. DOI: https://doi.org/10.1108/13612021211265791

Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: antecedents and consequences. Journal of Marketing Communications, 57(3), 53-70. DOI: https://doi.org/10.1177/002224299305700304

Ke, C. (2014). The collaborative innovation practice research between marketing major in vocational education and regional retailers. Paper presented at the 2014 Seventh International Joint Conference on Computational Sciences and Optimization (CSO). DOI: https://doi.org/10.1109/CSO.2014.99

Keller, K. L. (2020). Consumer research insights on brands and branding: a JCR curation. Journal of Consumer Research, 46(5), 995-1001. DOI: https://doi.org/10.1093/jcr/ucz058

Khoshtaria, T., Datuashvili, D., & Matin, A. (2020). The impact of brand equity dimensions on university reputation: an empirical study of Georgian higher education. Journal of Marketing for Higher Education, 30(2), 239-255. DOI: https://doi.org/10.1080/08841241.2020.1725955

Kladou, S., & Kehagias, J. (2014). Developing a structural brand equity model for cultural destinations. Journal of Place Management and Development, 7(2), 112-125. DOI: https://doi.org/10.1108/JPMD-03-2013-0007

Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: the construct, research propositions, and managerial implications. Journal of Marketing Communications, 54(2), 1-18. DOI: https://doi.org/10.1177/002224299005400201

Kohli, A. K., Jaworski, B. J., & Kumar, A. (1993). MARKOR: a measure of market orientation. Journal of Marketing research, 30(4), 467-477. DOI: https://doi.org/10.1177/002224379303000406

Kuh, G. D., Kinzie, J., Schuh, J. H., & Whitt, E. J. (2010). Student success in college: Creating conditions that matter: John Wiley & Sons.

Kurtoğlu, R., & Temiz, S. (2019). Evaluation of higher education institutions on the basis of perceived market orientation. Hitit University Journal of Social Sciences Institute, 12(2), 593-617. DOI: https://doi.org/10.17218/hititsosbil.623805

Liu, F., Li, J., Mizerski, D., & Soh, H. (2012). Self-congruity, brand attitude, and brand loyalty: a study on luxury brands. European Journal of Marketing, 46(7/8), 922-937. DOI: https://doi.org/10.1108/03090561211230098

Mahmoud, A. B., & Grigoriou, N. (2017). When empathy hurts: Modelling university students’ word of mouth behaviour in public vs. private universities in Syria. Higher Education Quarterly, 71(4), 369-383. DOI: https://doi.org/10.1111/hequ.12138

Malhotra, N., Hall, J., Shaw, M., & Oppenheim, P. (2002). Marketing research: An applied orientation. Malaysia: Prentice Hall.

Martinez, E. V., Serna, M. d. C. M., & Guzman, G. M. (2018). The Relationship Between Market Orientation, Entrepreneurial Orientation and Learning Orientation on Innovation and its Effect on Performance in Mexican SMEs. International Business Management, 12(2), 132-144.

Mourad, M., Ennew, C., & Kortam, W. (2011). Brand equity in higher education. Marketing Intelligence & Planning. DOI: https://doi.org/10.1108/02634501111138563

Mourad, M., Meshreki, H., & Sarofim, S. (2020). Brand equity in higher education: comparative analysis. Studies in Higher Education, 45(1), 209-231. DOI: https://doi.org/10.1080/03075079.2019.1582012

Mulyanegara, R., Tsarenko, Y., & Mavondo, F. (2009). Perceived market orientation and church participation. Paper presented at the Australian and New Zealand Marketing Academy Conference (ANZMAC 2009): Sustainable Management and Marketing.

Mulyanegara, R. C. (2010). Market orientation and brand orientation from customer perspective an empirical examination in the non-profit sector. International Journal of Business and Management, 5(7), 14. DOI: https://doi.org/10.5539/ijbm.v5n7p14

Mulyanegara, R. C. (2011). The relationship between market orientation, brand orientation and perceived benefits in the non-profit sector: a customer-perceived paradigm. %J Journal of Strategic Marketing, 19(5), 429-441. DOI: https://doi.org/10.1080/0965254X.2011.565880

Nadishan, Y. (2020). An Empirical Study of Students’ Satisfaction with Professional Accounting Education Programs. Available at SSRN. DOI: https://doi.org/10.2139/ssrn.3658364

Naeem, R. M., Channa, K. A., Hameed, Z., Akram, M., & Sarki, I. H. (2019). How does perceived career support make employees bright-eyed and bushy-tailed? The mediating role of career self-efficacy. Australian Journal of Career Development, 28(2), 92-102. DOI: https://doi.org/10.1177/1038416218822122

Oikeh, S. E., Akinbode, M., Ogundipe, M. O., Ajayi, E., & Araba, T. (2019). Sustainability of Service Culture in Higher Education Management: Scale Development. Journal of Educational and Social Research, 9(3), 229. DOI: https://doi.org/10.2478/jesr-2019-0041

Oliver, R. L. (1999). Whence consumer loyalty? Journal of marketing, 63(4). DOI: https://doi.org/10.2307/1252099

Pfeffer, J., & Sutton, R. I. (2013). The knowing-doing gap: How smart companies turn knowledge into action: Harvard Business Press.

Pinar, M., Girard, T., & Basfirinci, C. (2020). Examining the relationship between brand equity dimensions and university brand equity. International Journal of Educational Management. DOI: https://doi.org/10.1108/IJEM-08-2019-0313

Pinar, M., Trapp, P., Girard, T., & Boyt, T. E. (2014). University brand equity: an empirical investigation of its dimensions. International Journal of Educational Management. DOI: https://doi.org/10.1108/IJEM-04-2013-0051

Rashwan, A. (2018). The Role of Branding on Educational Performance in the Egyptian Private Universities. Open Access Library Journal, 5(10), 1. DOI: https://doi.org/10.4236/oalib.1104882

Schreiber, J. B., Stage, F. K., King, J., Nora, A., & Barlow, E. A. (2006). Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review. The Journal of Educational Research, 99(6), 323-337. DOI: https://doi.org/10.3200/JOER.99.6.323-338

Shekarchizadeh, A., Rasli, A., & Hon‐Tat, H. (2011). SERVQUAL in Malaysian universities: perspectives of international students. Business Process Management Journal. DOI: https://doi.org/10.1108/14637151111105580

Suomi, K. (2015). Managing brand identity and reputation-A case study from Finnish higher education.

Suomi, K., Kuoppakangas, P., Hytti, U., Hampden-Turner, C., & Kangaslahti, J. (2014). Focusing on dilemmas challenging reputation management in higher education. International Journal of Educational Management, 28(4), 461-478. DOI: https://doi.org/10.1108/IJEM-04-2013-0046

Supornpraditchai, T., Miller, K., Lings, I. N., & Jonmundsson, J. (2007). Employee-based brand equity: antecedents and consequences. Paper presented at the Australian and New Zealand Marketing Academy Conference.

Voon, B. (2008). SERVMO: A measure for service-driven market orientation in higher education. Journal of marketing for higher education, 17(2), 216-237. DOI: https://doi.org/10.1080/08841240801912583

Downloads

Published

2021-09-30

Issue

Section

Articles

How to Cite

SARKI, I. H. ., AZHAR, S. M. ., & BHUTTO, N. A. . (2021). STUDENTS AND THEIR UNIVERSITIES: ROLE OF PERCEIVED MARKET ORIENTATION ON UNIVERSITY REPUTATION. Bulletin of Business and Economics (BBE), 10(3), 277-285. https://doi.org/10.61506/01.00336