Role of High-Performance Human Resource Practices and Employee Innovative Behavior in the Implementation of Digital Transformation: A Case of Pakistan’s IT Sector

Authors

  • Zargham Ullah Khan Hailey College of Banking & Finance, University of the Punjab, Lahore, Pakistan Author
  • Muhammad Bilal Ahmad Hailey College of Banking & Finance, University of the Punjab, Lahore, Pakistan Author
  • Fatima Shaukat Division of Management and Administrative Sciences, UE Business School, University of Education, Lahore, Pakistan Author
  • Munawar Kashif Hailey College of Banking & Finance, University of the Punjab, Lahore, Pakistan Author

DOI:

https://doi.org/10.61506/01.00236

Keywords:

Extensive Training, Selective Staffing, Rewards, Employee Innovative Behavior, Digital Transformation

Abstract

The purpose of this study is to determine how high-performance human resource initiatives and creative employee behavior affect the adoption of digital transformation. There hasn't been much study done on how to employ human resources in digital transformation. The primary goal of this study is to determine which high performance human resource practices have the greatest impact on employee innovation and how those practices affect both employee creativity and company digital transformation. The study's focus is first-hand information. In this examination, a quantitative research design is employed. All IT professionals working in Lahore, Punjab, Pakistan, make up the population used in this study. Data collection is done using a convenience sampling strategy. IT staff members were given a total of 350 questionnaires; 310 of them were returned, and 300 of them were chosen for analysis. The research might benefit from multilevel and longitudinal studies that incorporate companies from different industries. The current study found extensive training, selective staffing, and rewards are essential steps in the digital transformation process to encourage employee innovative behavior.

References

Bag, S., Gupta, S., & Kumar, S. (2021). Industry 4.0 adoption and 10R advance manufacturing capabilities for sustainable development. International Journal of Production Economics, 231, 107844. DOI: https://doi.org/10.1016/j.ijpe.2020.107844

Bagheri, A., Akbari, M., & Artang, A. (2022). How does entrepreneurial leadership affect innovation work behavior? The mediating role of individual and team creativity self-efficacy. European Journal of Innovation Management, 25(1), 1–18. DOI: https://doi.org/10.1108/EJIM-07-2020-0281

Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS quarterly. DOI: https://doi.org/10.2307/3250983

Bibi, C. (2016). Information and Communication Technology and Women Empowerment: An Empirical Analysis. Journal of Policy Options, 3(3), 60-67.

Bos-Nehles, A. C., & Veenendaal, A. A. (2019). Perceptions of HR practices and innovative work behavior: the moderating effect of an innovative climate. The International Journal of Human Resource Management, 30(18), 2661–2683. DOI: https://doi.org/10.1080/09585192.2017.1380680

Bowersox, D. J., Closs, D. J., & Drayer, R. (2005). The digital transformation: technology and beyond. Supply Chain Management Review, 9(1).

Farrukh, M., Ansari, N. Y., Raza, A., Meng, F., & Wang, H. (2022). High-performance work practices do much, but HERO does more: an empirical investigation of employees’ innovative behavior from the hospitality industry. European Journal of Innovation Management, 25(3), 791–812. DOI: https://doi.org/10.1108/EJIM-11-2020-0448

Fenech, R., Baguant, P., & Ivanov, D. (2019). The changing role of human resource management in an era of digital transformation. Journal of Management Information & Decision Sciences, 22(2).

George, D., & Mallery, P. (2010). SPSS for Windows step by step. A simple study guide and reference (10 (Vol. 10). Baskı). GEN.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1–2), 1–12. DOI: https://doi.org/10.1016/j.lrp.2013.01.001

Hasan, T., & Sadat, A. (2023). Dynamics of Job Satisfaction in Bangladesh's Banking Sector Implications for Employee Engagement and Organizational Success. Journal of Business and Economic Options, 10(4), 33-39.

Hee, O. C., & Jing, K. R. (2018). The Influence of human resource management practices on employee performance in the manufacturing sector in Malaysia. International Journal of Human Resource Studies, 8(2), 129–147. DOI: https://doi.org/10.5296/ijhrs.v8i2.12826

Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive, 15(2).

Ismail, K., & Ali, B. (2017). Understanding the Nexus of Job Satisfaction, Job-Related Stress, and Employee Performance: A Study in the Nursing Sector of Lahore, Pakistan. Journal of Policy Options, 4(4), 104-112.

Janssen, O. (2000). Job demands, perceptions of effort‐reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287–302. DOI: https://doi.org/10.1348/096317900167038

Kooij, D. T., & Boon, C. (2018). Perceptions of HR practices, person–organisation fit, and affective commitment: The moderating role of career stage. Human Resource Management Journal, 28(1), 61–75. DOI: https://doi.org/10.1111/1748-8583.12164

Lee, H. W., Pak, J., Kim, S., & Li, L. Z. (2019). Effects of human resource management systems on employee proactivity and group innovation. Journal of Management, 45(2), 819–846. DOI: https://doi.org/10.1177/0149206316680029

Lewicka, D. (2013). Supporting innovation through HRM practices–importance of motivation. International Journal of Innovation and Learning, 14(2), 217–240. DOI: https://doi.org/10.1504/IJIL.2013.055525

Li, X., & Zheng, Y. (2014). The influential factors of employees’ innovative behavior and the management advices. Journal of Service Science and Management, 7(06), 446. DOI: https://doi.org/10.4236/jssm.2014.76042

Ma Prieto, I., & Pilar Perez-Santana, M. (2014). Managing innovative work behavior: the role of human resource practices. Personnel Review, 43(2), 184–208. DOI: https://doi.org/10.1108/PR-11-2012-0199

Miao, R., Lu, L., Cao, Y., & Du, Q. (2020). The high-performance work system, employee voice, and innovative behavior: The moderating role of psychological safety. International Journal of Environmental Research and Public Health, 17(4). DOI: https://doi.org/10.3390/ijerph17041150

Miao, R., Zhou, W., & Feng, X. (n.d.). The effect of high-performance work system on both employers and employees.

Monteiro, P. J., Miller, S. A., & Horvath, A. (2017). Towards sustainable concrete. Nature Materials, 16(7), 698–699. DOI: https://doi.org/10.1038/nmat4930

Muchiri, M. K., McMurray, A. J., Nkhoma, M., & Pham, H. C. (2020). Mapping antecedents of innovative work behavior: A conceptual review. The Journal of Developing Areas, 54(4). DOI: https://doi.org/10.1353/jda.2020.0047

Namadi, S. (2023). Strategic Management of Outsourcing Balancing Profitability and Cost Control in Corporate Operations. Journal of Business and Economic Options, 10(4), 26-32.

Noopur, N., & Dhar, R. L. (2019). Knowledge-based HRM practices as an antecedent to service innovative behavior: A multilevel study. Benchmarking: An International Journal, 27(1), 41–58. DOI: https://doi.org/10.1108/BIJ-10-2018-0329

Rasheed, L. (2018). The Role of Social Support and Work Engagement in Enhancing Job Performance among Secondary School Teachers: A Quantitative Study in Lahore District. Journal of Policy Options, 5(4), 81-86.

Sanz-Valle, R., & Jiménez-Jiménez, D. (2018). HRM and product innovation: does innovative work behaviour mediate that relationship? Management Decision. DOI: https://doi.org/10.1108/MD-04-2017-0404

Schuler, R. S., & Jackson, S. E. (1987). Linking competitive strategies with human resource management practices. Academy of Management Perspectives, 1(3), 207–219. DOI: https://doi.org/10.5465/ame.1987.4275740

Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580–607. DOI: https://doi.org/10.5465/256701

Sivakumar, R., & Kumar, L. (2017). Unlocking Organizational Potential: The Synergy of Performance Management and Knowledge Management. Journal of Business and Economic Options, 4(4), 72-78.

Spiegelaere, S., Gyes, G., Witte, H., Niesen, W., & Hootegem, G. (2014). On the relation of job insecurity, job autonomy, innovative work behaviour and the mediating effect of work engagement. Creativity and Innovation Management, 23(3), 318–330. DOI: https://doi.org/10.1111/caim.12079

Strohmeier, D. E. P. A. P. S. (2014). HRM in the digital age–digital changes and challenges of the HR profession. Employee Relations, 36(4). DOI: https://doi.org/10.1108/ER-03-2014-0032

under dual perspectives: A Chinese study case. (2018). Sci. Res. Manag, 39, 98–106.

Verhoef, P. C., & Bijmolt, T. H. (2019). Marketing perspectives on digital business models: A framework and overview of the special issue. International Journal of Research in Marketing, 36(3), 341–349. DOI: https://doi.org/10.1016/j.ijresmar.2019.08.001

Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. DOI: https://doi.org/10.1016/j.jsis.2019.01.003

Wang, Z., Cui, T., Cai, S., & Ren, S. (2022). How and when high-involvement work practices influence employee innovative behavior. International Journal of Manpower, 43(5), 1221–1238. DOI: https://doi.org/10.1108/IJM-11-2020-0531

Woodward, J. (1958). Management and technology”. In The Series: Problems of Progress in Industry.

Wright, P. M., & Kehoe, R. R. (2008). Human resource practices and organizational commitment: A deeper examination. Asia Pacific Journal of Human Resources, 46(1), 6–20. DOI: https://doi.org/10.1177/1038411107086540.

Zanden, J. L. van. (2023). Examining the Relationship of Information and Communication Technology and Financial Access in Africa. Journal of Business and Economic Options, 10(3), 29-39.

Zhou, W., & Velamuri, V. K. (2018). Key contextual success factors for employee innovative behavior: A study in a foreign manufacturing subsidiary in China. Cogent Business & Management, 5(1), 1471770. DOI: https://doi.org/10.1080/23311975.2018.1471770

Downloads

Published

2024-03-25

Issue

Section

Articles

How to Cite

Khan, Z. U. ., Ahmad, M. B. ., Shaukat, F. ., & Kashif, M. . (2024). Role of High-Performance Human Resource Practices and Employee Innovative Behavior in the Implementation of Digital Transformation: A Case of Pakistan’s IT Sector. Bulletin of Business and Economics (BBE), 13(1). https://doi.org/10.61506/01.00236