EVALUATING THE COUNTERPRODUCTIVE BEHAVIORS OF EMPLOYEES AT WORK PLACE: EMPIRICAL EVIDENCE FROM PUBLIC SECTOR ORGANIZATIONS

Abstract

The aim of the study is to find the measures to reduce the counterproductive behavior of employees working in public sector organizations. It is an empirical study that evaluates the relationships among the employees' counterproductive behaviors. The study keeps qualitative research philosophy and the process of reasoning is the act of making generalized conclusions which have an inductive approach. The research methodology is based on primary data from panel of experts by using Interpretive Structural Modeling (ISM) coupled with cross-impact Matrix Multiplications Applied to classifications (MICMAC). The research survey conducted from experts by presenting a matrix-type questionnaire appropriate for structural studies. Final data has been analyzed through ISM and MICMAC methods. Research of the literature review and data collection results in nineteen factors of counterproductive behavior of employees. ISM shows that work overload and ineffective communication are the most critical factors. MICMAC analysis reveals that there is no autonomous factors, one in dependent quadrant, two in independent quadrant and rests are in linkage quadrant. This research is conducted in a real life field based on original public sector organizations that provide real time practical solutions of the problem. This study added a sufficient contribution in the field of research for future research to address the counterproductive behavior.